Family Self-Sufficiency (FSS) Coordinator

Apply by 2/16/26

Position Summary / Basic Function

Under general supervision of the Resident Services Director, this position is responsible for delivering a broad range of counseling and referral services for residents of all ages and conditions through the Housing Authority’s Family Self-Sufficiency (FSS) program under the guise of the Housing Authority’s 501(c)3 affiliate — the HATC Foundation.

The FSS Coordinator will coach program participants, conduct needs assessments, provide referrals to services and training, and help participants stay on track to achieve their goals. Additionally, the FSS Coordinator will maintain program records, build partnerships with service providers, report on program outcomes, and perform other tasks as required.

Reference: https://www.hudexchange.info/trainings/fss-program-online-training/2.1-fss-program-coordinator.html

Essential Duties & Responsibilities

Performs a variety of tasks involving planning, implementing, and monitoring activities, and documenting and reporting program results. Ensures program operations comply with HUD Family Self-Sufficiency (FSS) regulations, NOFO requirements, and applicable federal guidelines. Specific duties include the following:

• Establishes partnerships and maintains contact with public and private community agencies that provide services and support to the FSS program.
• Coordinates the Authority’s effort to make families self-sufficient with social, community, and other public agencies that assist the FSS program.
• Organizes agenda and participates in meetings that provide residents with information on the FSS program. Works with committees and sees that activities are performed promptly.
• Recruits FSS participants through targeted outreach and enrollment that meet HUD-approved FSS Action Plan requirements and NOFO performance benchmarks.
• Conducts orientation to inform interested and selected participants about FSS program goals and objectives.
• Conducts enrollment interviews with FSS participants; prepares Contracts of Participation (CoP); completes needs assessments; develops individual Training Services Plans (ITSP); and makes referrals.
• Assists FSS participants in preparing applications and forms for school grants, scholarships, etc.
• Locates testing facilities to help FSS participants in choosing a career field and in job placement.
• Coordinates services needed by individual FSS participants; provides counseling; and monitors family progress and compliance with participation contract.
• Works with educational/training entities to coordinate and refine FSS admission requirements and procedures for monitoring FSS participants.
• Works with Texas Workforce Commission and other employment programs to expand employment opportunities for FSS participants and other Authority residents.
• Prepares monthly, quarterly, and annual reports on the results of the FSS program by individual participant and submits to HUD annually.
• Calculates monthly FSS escrow in accordance with HUD regulations.
• Advances resident-focused goals and objectives contained within the agency’s current Strategic Plan (Effective January 1, 2026, through December 31, 2030). See here.
• Performs other duties as assigned.

Job Specifications

• Associate’s degree in social sciences or related field.
• Minimum of three years’ experience in public housing, counseling, or social work, or a combination of education and experience.
• Comprehensive knowledge of pertinent HUD regulations on the FSS program and public housing management, and a comprehensive understanding of Authority policies and procedures.
• Considerable knowledge of social work and resources available through community agencies.
• Ability to address the public and present information in a clear, concise, and convincing manner.
• Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
• Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies and other entities that provide services.

Supervisory Dimensions

• The employee receives instructions from the Resident Services Director and/or the Chief Operating Officer / Deputy Director. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee, depending on the assignment.
• Routine duties are initiated and completed by the employee without supervisory direction.
• Instructions may be general or specific in nature. Problems or situations not covered by instructions are usually referred to the supervisor for resolution.
• Work is reviewed periodically for accuracy, completion, compliance with policies and procedures, and attainment of objectives.
• The employee has no supervisory responsibilities.

Guidelines

• The employee follows regulations and guidelines issued by HUD on the FSS program, community services, resident services, resident initiatives, and applicable Authority policies and procedures.
• Frequently, the employee acts independently in making decisions about the best course of action.
• For situations where there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, make decisions based on circumstances, or seek guidance from the supervisor.
• When new guidelines are required, the employee develops them in consultation with the CEO/Executive Director and COO/Deputy Director.

Complexity

• Work ranges from relatively routine to unusual.
• The employee identifies work that needs to be done, prioritizes, coordinates efforts, and performs tasks.
• Occasionally, the employee must make decisions regarding unusual or sensitive situations and develop new solutions.

Scope and Effect

• The employee’s work affects other employees and residents housed via Project-Based Rental Assistance (PBRA) and the Housing Choice Voucher Program.
• Performing work effectively, efficiently, and with compassion enhances relationships between residents and the Authority, provides long-term benefits in housing management, and results in self-sufficiency of participating residents.

External Contacts

• Contacts are primarily with Housing Choice Voucher Program participants, tenants residing in PBRA properties, and other agencies that assist the FSS program.
• The purpose of contacts is to bring community services and tenant services to Authority residents, foster resident pride and participation, and provide various kinds of support and assistance for individual families.

Internal Contacts

• Frequent contact with HATC staff.

Physical Demands

• Work is performed both indoors and outdoors and involves numerous visits to housing developments, residents’ homes, and outside agencies.
• The employee may drive lightweight vehicles.
• The employee may be required to push, pull, and/or lift objects weighing up to and more than 25 pounds (e.g., boxes of canned food, tables, or a resident who must be helped into and out of a vehicle).
• The employee may be required to work unusual hours.

Work Environment

• Work is primarily in-office, but may involve visits to PBRA housing developments, residents’ homes, the offices of other agencies, community centers, and meeting halls.
• The employee may be exposed to weather extremes and to the usual hazards associated with housing developments.

Starting Salary

$53,000 – $55,000

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Apply by 2/16/26

Interested?

If interested and qualified, please fill out HATC's Employment Application Form, and email it alongside your resume to [email protected]

HATC is an Equal Opportunity Employer. Employment with HATC, if offered, is on an at-will basis, meaning that either an employee or HATC may end the employment relationship at any time and for any reason.

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